Questions about Wet Cleaning

Condo Concierge Service

Have a question?  We may already have an answer.

Every so often we get a question that's on everyones mind.  Glance through these answers and if you don't find what you are looking for you can always contact us.

  • What is the difference between wet cleaning and dry cleaning?

    The main difference between the two technologies is that while dry cleaning relies on toxic solvents such as perchloroethylene or “perc” to clean clothes, wet cleaning machines use water and specialized, non toxic biodegradable detergents that do not harm human health and the environment.

  • What fabric types can be safely cleaned using your process?

    We can handle all fabric types including cotton, silk, linen, wool, cashmere, rayon, and fabric blends.  In fact, extensive research indicates that 99%+ of all garments that can be dry cleaned can also be safely wet cleaned.

  • Will wet cleaning shrink my clothes?

    It is a common misconception that water by itself shrinks clothes. An incorrect combination of mechanical action, high temperatures and water can cause fibres to contract, as can excessive drying.  Our washers and dryers have computerized controls that enable us to program the treatment of each load for multiple variables such as water and detergent volume, degree of mechanical action, water and drying temperatures, and moisture levels in dryers.   This flexibility allows us to customize and meet the specific cleaning needs of each type of fabric, thereby minimizing any potential for shrinkage.  Our trained professionals also use reforming equipment to ensure that each garment’s form is retained.

  • How will wet cleaning affect my allergies?

    Wet cleaning uses specialized detergents that are milder than most home laundry detergents.  There are no chemical smells or residue left on clothing that could potentially trigger allergic reactions or asthma symptoms.

  • Will the dye in my clothes bleed?

    Professional wet cleaners use additional tools to help maintain garment quality including:

    • Dye-setting agents that reduces bleeding by preventing dyes from washing out of garments

    • Mild bleaching agents that can remove tough stains without fading colours

  • I have read that the dry cleaning industry uses harmful chemicals. I do not want to contaminate my clothes with these toxins.  What chemicals do you use?

    EcoPure uses a 100% toxin-free cleaning process called wet cleaning. This process uses water – the universal solvent – and biodegradable detergents with high-tech cleaning and finishing equipment.  We guarantee your clothes will never be outsourced to a dry cleaner that uses toxic chemicals, such as Perchloroethylene (perc),  Drysolv, Green Earth, D5, DF2000, EcoSolv, Solvon, K4, Solvair or Rynex. We also guarantee your garments (with the exception of fur and leather) will always be cleaned in our wet cleaning facility. To demonstrate our commitment to being environmentally friendly and toxin free, EcoPure is recognized by the Toronto Environmental Alliance as a certified wet cleaner.

  • How do I use your toxin-free garment cleaning service in my condo/building?

    Ask your concierge if your building uses our concierge service.  You can also refer to the Condos Pick-Up and Delivery page for details.  If the service is available, sign up by email at to schedule your first pick-up.

  • My building does not have your service.

    Please email us your property manager’s contact information at . Once we start service in your building you will receive a $100 EcoPure credit.

  • Do you guarantee three-day service?

    Yes. Your concierge desk will advise whether we pick up and drop off on Monday-Thursday or Tuesday-Friday.

  • How do I obtain a laundry bag?

    Your personalized laundry bag will be provided when we return your garments for the first time.

  • Do I have to be present for my initial order?

    No we will pick up and drop off directly to your concierge.

EcoPure Corporate Office

1788 Drew Road, Unit 11

Mississauga, Ontario

L5S 1L7




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Tel: 905.673.7873

Toll Free: 1.855.673.7873

Fax: 1.866.817.2389